West Coast Surf Shop
Shipping Rates and Returns Info Page
Orders to United States
(Includ. Alaska, Guam, Hawaii)
For refunds and exchanges click here
Shipping Policy -
* Most orders shipped within 24 hours (Orders must be placed before 6:30 PM EST/3:30 PM PST) weekends and holidays excluded
* USPS does not deliver packages on weekends or holidays
* Items ordered together may ship separately (back/order or preorders)
* Delays can occur if we need to investigate mistakes made during the Checkout Process or any other irregularity.
* To avoid delays, please be sure to carefully complete and confirm the accuracy of the information you enter during our on-line Checkout process before submitting your order.
Order Verification -
* All suspect orders are subject to verification, this is done for your protection
* Suspect orders will be held until verified
* To Verify if order is suspect, you must e-mail/fax current Picture ID and Bank Statement of Credit Card used for purchase.
* PayPal orders are an exception to verification
If you have any questions, feel free to call us 1-(787)-823-3935 or e-mail us at westcoastsurfpr@gmail.com
West Coast has select USPS to minimize shipping rates and best serve you. Shipping rates vary depending on the shipping method selected.
New Rates Coming soon.
Return Policy
INFORMATION ABOUT RETURNS
To insure our customers complete satisfaction we put some simple useful guidelines and steps on this page for any returns/miships or damaged orders.
If you bought an item of clothing and washed it, we cannot accept a return. Shrinkage is not a valid reason for returning clothing. There are also no returns on DVD's and videos once the shrinkwrap has been removed!
If you bought a DVD, unwrapped it, played it and decided to get a different one, we cannot give you a refund or swap it out for another DVD.
Returns shipping costs -
*Merchandise must be reported to us if damaged, missing or returning immideiatley after order is received.
*Return shipping charges are the sole responsibility of the customer EXCEPT if an item is damaged* or we shipped the wrong item. If so, you may be asked to ship the merchandise back at your expense via a method that we specify and we will credit your account for the return shipping costs at a maximum of equal to what we paid to ship it to you only.
*If you are getting reimbursed by us for return shipping costs, you must ship the item via a method that we approve in advance.
*If you are shipping something back to us for a refund and it's not due to error on our part or damage, we STRONGLY urge you to insure your shipment. Customers are responsible for lost or damaged shipments to us.
If you return an item that had free shipping, we reserve the right to refund your money minus our cost to ship it to you (unless your return is due to damage or an error on our part).
To return a product, please use the following steps below.
1. Fill out the back part of your invoice that came with your order. You can also email us westcoastsurfpr@gmail.com or call 1-(787)-823-3935 , during business hours 9am-6pm (EST).
2. Verify that all merchandise is in the original packaging, undamaged, and new.
4.If your order included free promotional items like; DVDs, T-shirts, etc. you must also return those!
3. For your protection, please insure the package and use a "traceable" shipping method such as UPS Ground, Parcel Post or Priority Mail with Delivery Confirmation, or Registered Mail for overseas shipments. You are responsible for any shipping damages/loss that may occur.
4. Mail to address:
West Coast Surf Shop
P.O Box 688
Rincon,Puerto Rico
00677
* Credits issued for returns.
Credit will be issued after we receive, inspect, and processe your return. We will call/e-mail you when this process has been completed. Your credit card company determines when the issued credit will be reflected in your statement. Please allow 4-7 business days for it to show on your Credit Card statement.
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